Network Administrator, Kaiserslautern, Germany

at  University of Maryland Global Campus

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree from a regionally accredited U.S. institution or foreign degree equivalent in a technical field and three (3) or more years of experience with networking systems
• Firsthand experience with network monitoring, diagnostic and analytics tools
• Understanding of IPV4/IPV6 and associated network protocols
• Cisco CCNA, Cisco CCNP, or other recognized network industry certifications
• Excellent troubleshooting, problem solving and analytical skills, with strong attention to detail.
• Excellent communication skills and working knowledge of the military community as it relates to the position (re: networks)
• Cellular Related protocols (LTE, 5G NR Sub-6GHz, mmWave, etc.), RF engineering, wireless communication technologies
• Experience with satellite ground stations (i.e., Starlink, etc.), satellite communication protocols, RF engineering, and signal processing.
• Cloud Software Defined Networking (SDN-WAN) (i.e., Meraki cloud, etc.) experience
• Ability to obtain USAREUR driver’s license and lift 40 lbs.

PREFERRED EDUCATION AND EXPERIENCE:

• Master’s degree from a regionally accredited U.S. institution or foreign degree equivalent in a technical field or ten (10) or more years of experience with networking systems
• Experience with firewall technology platforms
• Microsoft cloud experience (i.e., EntraID, etc.)
  WHO MAY APPLY: Local candidates with ILS preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
  All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Be a technical lead on network projects; specify standards for network hardware and configuration; research and recommend upgrades.
• Design, install, upgrade, troubleshoot, and maintain network systems and equipment both remotely and by travel to field offices.
• Provide firsthand support for the HQ network infrastructure as guided by Stateside Network Operations
• Provide daily operational support; monitor the ticket queue (i.e., Service Now, etc.) and take ownership of network issues; provide status of ongoing issues via phone, email, and/or ticket notes.
• Proactively monitor and maintain network availability and performance at field locations; constantly working to ensure the most efficient and effective methods of monitoring are being used.
• Document telecommunications and network capabilities at each supported location.
• Coordinate vendor network and telephony troubleshooting and repair activities.
• Serve as the primary technical expertise to manage Internet Service Providers (ISP) contracts and maintenance.
• Conduct Telephone Control Officer (TCO) duties for all sites (i.e., cell phone procurements and services management, etc.)
• Function as an escalation point for Service Desk, information technology staff, and other departments for network and voice issues.
• Conduct physical and logical installations and maintenance to small satellite infrastructures (i.e. Starlink, etc.)
• Manage and maintain all logical and physical components of UMGC’s internal cellular gateways (i.e., MG41, MG51, ISR1100, etc.)
• Communicate and coordinate with field leadership (Regional and Assistant Directors, Logistics Supervisors, and others as needed) regarding network issues and upgrades.
• Research network hardware/software in the marketplace and provide network improvement ideas and suggestions to the Associate Director of Technical Support, Director of Technical Support, and to UMGC division leadership.
• Conduct physical infrastructure upgrades and maintenance as needed (i.e., conduit installs, Access Point mounting, rack installations, etc.)
• Work with both technical and non-technical staff on network issues.
• Perform other job-related duties as assigned.
• Twenty-five percent (25%) travel for job related duties

OTHER RESPONSIBILITIES MAY INCLUDE:

• Counsel division technical support director and senior leadership of future requirements and needed resources for network improvements, including hardware, software, and the costs.
• Advise senior leadership on infrastructure requirements to improve classroom live streaming technology, including how it best connects to the network.
• Lead the operations of the Technical Support department in the absence of the Director, Technical Support and Associate Director of Technical Support.
• Lead a task force of log supervisors, vendors, and UMGC staff when required to install and upgrade network equipment in the field.