Network Analyst

at  City of Kawartha Lakes

JOB BRIEF

Responsible for the stability and integrity of the City’s IT infrastructure by planning, designing, implementing and maintaining networking, server, storage, backup and client systems across the organization efficiently
Employment Status:

POSITION SUMMARY

This position is responsible for the stability and integrity of the City’s IT infrastructure by planning, designing, implementing and maintaining networking, server, storage, backup and client systems across the organization efficiently, while also ensuring the security of those systems.

QUALIFICATIONS

• Post-secondary diploma in Computer Systems or a related field
• Minimum 5 years of related progressive experience, preferably in a municipal environment
• Current knowledge and related experience with: network and IT infrastructure design, implementation, administration and best practices, managing Windows and Linux server environments, enterprise grade backup solutions, end user computer and peripheral hardware and their internal components, managing mobile devices via a Mobile Device Management (MDM) platform, managing Microsoft Office 365 including: licensing, user provisioning, security, reporting and integration, supporting a SCADA IT environment with a focus on security and infrastructure planning
• Comprehensive knowledge of internetworking hardware and services to effectively troubleshoot and maintain network security and infrastructure
• Experience in vulnerability management tools, penetration testing and security incident response procedures including risk and impact analysis
• Working knowledge of current networking protocols, and Internet standards, including: TCP/IP, IPSEC, QoS, DNS, DHCP, SMTP, SNMP, NAT, POE as well as technical knowledge of Layer 2 and Layer 3 networking & routing protocols including Spanning Tree Protocol, CDP, EIGRP in LAN and WAN environments
• Working knowledge of the following network hardware: switches, routers, firewalls, wireless (Wi-Fi) access points
• Working knowledge of Virtual Private Networks (VPN) solutions, remote access technologies such as Citrix and Remote Desktop Protocol (RDP), Intrusion Prevention Systems (IPS), Network Access Controls (NAC) and Security Information and Event Management (SIEM)
• Experience testing and deploying applications to ensure their ability to co-exist and function in a multi-tiered environment
• Ability and willingness to stay current with certifications in support of changing infrastructure, as needed. Includes current certifications in the following areas: Cisco Certified Network Associate/Professional (CCNA/CCNP), Systems Security Certified Professional (SSCP), and/or Certified Information Systems Security Professional (CISSP), Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE)
• Experience with scripting languages to assist in the automation of tasks
• Experience working with service desk software
• Knowledge and demonstrated application of project process principles
• ITIL Foundations Certificate required, or willingness to obtain, along with working knowledge of service management and ITIL methodologies including incident, problem, change and configuration management
• Demonstrated organizational and time-management skills including the ability to work both independently and as part of a team, and work methodically and prioritize workload to meet multiple demands and deadlines effectively with minimal supervision
• Possess and demonstrate the knowledge, skills and personal attributes as described in the key performance competencies outlined below
• Demonstrated proficiency in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software
• Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario
• Upon a conditional offer of employment, a Criminal Record Check will be required

Specific to this role:

• Plan, design, implement, monitor and administer IT infrastructure; including but not limited to:
• Network and Server software, services and hardware to ensure high levels of availability, performance and security
• Enterprise data storage and backup systems to ensure high levels of data availability, security and continuity
• Voice communication systems and services as in Telecom design and support
• Video surveillance systems and services
• Client computer devices and software to ensure high levels of availability, performance and security
• Mobile computing technology services including data delivery, security and device hardware
• Develop scripting and/or programming in support of technical and business systems
• Provide escalated support for the City’s IT technical support staff
• Provide subject matter expertise and leadership to business units and project teams to identify, acquire, implement and maintain appropriate technology
• Recommend infrastructure and security standards to IT management
• Recommend and/or evaluate technology purchase requirements to IT management
• Act as a member of IT Governance team and/or member of key IT projects teams, as assigned
• Maintain inventory records of all related hardware and software
• Coordinate service and support with external providers