Network Analyst III

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Network Analyst to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Range: $37.85 to $43.11 per hour
Business Hours: Monday to Friday (Onsite)

Job Responsibilities:

• Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary responsibility of this position is to ensure that all work deliverable during the shift is efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed
• Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of the accountability
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery
• Engage in high priority incidents (P2’s) or incident calls and provide support
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis
• Ensure work being taken over is followed up promptly while providing proper handovers to the next shift as well as to the Shift Leader
• Support the incident, change and problem management processes
• Manage incident queues and effectively prioritize and triage incidents based on critical devices and shared services

Experience & Qualification Requirements:

• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity
• Strong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN
• Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position
• Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, ThousandEyes

Personal Attributes:

• Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment
• Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors

• Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary responsibility of this position is to ensure that all work deliverable during the shift is efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed
• Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of the accountability
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery
• Engage in high priority incidents (P2’s) or incident calls and provide support
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis
• Ensure work being taken over is followed up promptly while providing proper handovers to the next shift as well as to the Shift Leader
• Support the incident, change and problem management processes
• Manage incident queues and effectively prioritize and triage incidents based on critical devices and shared service