Network and OT Specialist

at  Hurtigruten

Key Personal Attributes/Behavioural Competencies:

• Self-driven and independent, yet with a will to ask and understand
• Relationship building & influencing skills with high sense of awareness (EQ)
• Curious and dedicated, focused on delivering business outcomes
• Effective & confident communication skills – able to succeed in a diverse organisation
• Ambitious and thrives in a high-paced, international, changing work environment.
• Problem Solving Skills with an ability to adapt and bring solutions to the table
• Customer Service oriented: delivering results and meeting customer expectations

An opportunity to join a growing business and take responsibility for managing IT networks, satellite communication systems and on-board operational technology in conjunction with our partners/vendors. The role of Network and OT (Operational Technology) Specialist is instrumental in ensuring optimal performance of all maritime operational technical devices and communication services in cooperation with the ship management teams. This includes, but is not limited to: follow-up of all incident tickets and service requests, management of all network and OT devices, documentation, planning and execution of maintenance, coordination of key initiatives and upgrades/refresh of equipment. There is likely to be occasional ship travel included as part of the role as some activities may not be performed remotely. There is also an on-call element to the role since our ships sail in multiple regions and time zones globally.

Key Responsibilities:

• Maintains network performance by performing network monitoring and analysis, performance tuning, troubleshooting, incident resolution and escalation of problems to vendor.
• Proactively evaluates network performance issues including availability, utilisation, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains and supports critical operational technology onboard (PBX systems, DECT, VoWifi, CCTV and automation systems).
• Liaises with our partner for Satellite Communication issues and regularly reviews and optimises subscriptions to ensure best possible service taking into consideration regional and industry impacts.
• Responds to Service and Change Requests as well as supporting new Demand initiatives. Ensures all changes to the network are tested, approved and documented.
• Creates knowledge base articles and provides support to service desk team in order to increase % first-time fix rate.
• Creates and maintains network related documentation to improve the overall efficiency of IT support processes.
• “Supports ‘Ship dockings’ by ensuring that the network and OT-related scope is properly planned and executed, requiring travel to various locations in coordination with the IT Maritime Project Manager. This includes tasks and new initiatives involving network, telephony, and CCTV systems.
• Basic networking/cabling & fibre skills
• Network architecture and engineering knowledge Experience managing Fortigate/Fortinet technology
• Knowledge of Cisco technologies (CISCO wireless technologies incl Meraki & Cisco Controller based products/ Cisco ISR/ASR, Cisco ASA firewalls)
• Experience with Azure networking & tools
• Knowledge of WAN technologies & routing protocols ((EIGRP, OSPF, BGP)
• CCNP certification
• CCNA or AZ-700
• Wireshark experience
• Knowledge of CCTV, PBX and Node-Red or similar automation platforms is desirable
• ITIL Foundation V4 / ComTIA A+ or comparable certification/training desirable
• IT relevant degree educated or equivalent experience managing enterprise networks
• Ability to work independently and as part of a physical/virtual team
• Ability to collaborate with non-technical users
• Ability to resolve challenging technical issues

Key Personal Attributes/Behavioural Competencies:

• Self-driven and independent, yet with a will to ask and understand
• Relationship building & influencing skills with high sense of awareness (EQ)
• Curious and dedicated, focused on delivering business outcomes
• Effective & confident communication skills – able to succeed in a diverse organisation
• Ambitious and thrives in a high-paced, international, changing work environment.
• Problem Solving Skills with an ability to adapt and bring solutions to the table
• Customer Service oriented: delivering results and meeting customer expectations.

You will get:

• To be involved in a very dynamic IT department
• To have ownership and day to day management of key IT systems for a fast growing business
• To work with a dedicated team of specialised and skilled individuals
• Opportunities to work with a growing business at a global level, with senior management.

Passionate Explorers - We are proud of our history and are driven to create more.
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
Genuine Interactions - We want all people to be their true selves.
Humble Leadership - We have a short distance between leaders and teams.
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.