Network Capacity Manager

at  Data Communications Company

We are Smart DCC
Together we’re building a greener tomorrow
Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who’ll help us do it.
The role
Network Capacity Manager with Smart DCC
London, Manchester or Nottingham
Competitive Salary plus benefits
Role
We are looking for a dynamic, high-performing Capacity Manager with experience ensuring that services, systems and infrastructure are appropriately sized to meet capacity and performance targets in a cost-effective manner.
You will become part of DCC’s Capacity Management team and bring experience of implementing process and governance and a thorough technical understanding of the components within a large corporate environment. As an Influential communicator with strong persuasion and negotiation skills you will bring functions together to consistently manage capacity of the infrastructure, network and business applications across the estate.
Utilising your experience this is an opportunity to work in an end-to-end role offering a different lens, to ensure consistency in approach at component level, minimum standards are maintained, and trigger points are understood and effective to prevent avoidable capacity constraints.
This person will become a subject matter expert for one or more of the service providers and their infrastructure that we assure. You will build effective partnerships across the business to identify and understand performance and capacity needs, demand pipeline and future growth.

What will you be doing?

• Act as a subject matter expert for service and component capacity that makes up the DCC’s large and technically challenging secure data network to support the successful smart meter roll-out across Great Britain
• Build effective partnerships across the business to identify and understand performance and capacity needs, demand pipeline and future growth
• Ensure that DCC infrastructure, network and application capacity remains fit for purpose, is stable, reliable and able to respond to changes and future demands.
• Work with our service providers to ensure ongoing improvements and value for money for our customers, with the objective of reducing charges for our customers
• Own the delivery of capacity programmes, that support the re use of DCC capabilities in contexts other than smart metering or even outside the energy sector
• Partner with DCC Technical Architects and Data Science to provide an agile and flexible approach to capacity management that supports the needs of our customers in terms of data and connectivity
• Drive the diagnosis and resolution of capacity or performance related issues working with other ITIL functions
• Oversee the production and maturing of Service Provider Capacity plans to predict performance and capacity needs and the production of regular management reports and dashboards
• Draft and maintain policy, standards and procedures for capacity management and planning and identify and drive opportunities to create or improve processes
• Provide expert guidance and support to broader Service Operations optimisation initiatives
• Produce capacity and performance impact assessments to understand the impact of operational changes, maintenance, projects and programmes, on the baseline performance and capacity utilization of the solutions
• Build and maintain capacity and performance models to predict capacity break points and bottlenecks.

What are we looking for?

• A person who has strong people skills and able to engage with people at different levels internally and externally
• A candidate who is collaborative, inspiring and works well as part of a wider team, and an effective manager of competing priorities and needs from a multitude of stakeholders
• A person who will foster key relationships in order to deliver outcomes and ensure robust conversations take place where needed
• Experience of managing activity in a matrix environment, influencing business outcomes from a diverse stakeholder group and deliver against the strategic priorities
• A person who has successfully transformed the customer experience within the network planning and capacity management domain whilst ensuring value-for-money and appropriate investment
• Someone who can communicate complex information in a simple and engaging way to non-technical stakeholders
• An individual who is demonstrably passionate about their discipline and can communicate the benefits to senior stakeholders and suppliers
• Someone who is willing to challenge what they’re told
• A person with an inquisitive mind who is driven to discover more about the domain they operate in
• Has demonstrable experience in these core areas of capacity management

o Predictive analysis (relating demand to consumption)
o Performance impact – assessing how resource consumption impacts performance targets and SLAs (e.g. response time and throughput)

o Cost impact – how changes required to support demand impact costs

• Experience of managing in a matrix environment, influencing business outcomes from a diverse stakeholder group and deliver against the strategic priorities
• A person who has successfully transformed the customer experience within the network planning and capacity management domain whilst ensuring value-for-money and appropriate investment
• Someone who can communicate complex information in a simple and engaging way to non-technical stakeholders
• Knowledge of Cloud Technologies (GCP, AWS, Azure etc) and the potential evolution and benefits of ing network planning and capacity planning techniques within this domain

CAPITA OPPORTUNITY STATEMENT:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.
Smart together
Our values and behaviours
Make a difference
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits
Get perks that work
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.
Additional Benefits
Add more to your core
Unmind
Travel season ticket loan
Bonus
Medical cash plans
Life cover
Charity days
Childcare vouchers
Health screening
RAC discount
Vision Express discounts
Mobile phone discounts
Discounted gym membership
Retail and leisure discount

• Act as a subject matter expert for service and component capacity that makes up the DCC’s large and technically challenging secure data network to support the successful smart meter roll-out across Great Britain
• Build effective partnerships across the business to identify and understand performance and capacity needs, demand pipeline and future growth
• Ensure that DCC infrastructure, network and application capacity remains fit for purpose, is stable, reliable and able to respond to changes and future demands.
• Work with our service providers to ensure ongoing improvements and value for money for our customers, with the objective of reducing charges for our customers
• Own the delivery of capacity programmes, that support the re use of DCC capabilities in contexts other than smart metering or even outside the energy sector
• Partner with DCC Technical Architects and Data Science to provide an agile and flexible approach to capacity management that supports the needs of our customers in terms of data and connectivity
• Drive the diagnosis and resolution of capacity or performance related issues working with other ITIL functions
• Oversee the production and maturing of Service Provider Capacity plans to predict performance and capacity needs and the production of regular management reports and dashboards
• Draft and maintain policy, standards and procedures for capacity management and planning and identify and drive opportunities to create or improve processes
• Provide expert guidance and support to broader Service Operations optimisation initiatives
• Produce capacity and performance impact assessments to understand the impact of operational changes, maintenance, projects and programmes, on the baseline performance and capacity utilization of the solutions
• Build and maintain capacity and performance models to predict capacity break points and bottlenecks