Network Controller 24/7 (Water)

at  Severn Trent

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

JOIN OUR DYNAMIC NETWORK CONTROL TEAM AS A NETWORK CONTROLLER!

Are you ready to take on a fresh challenge in a fast-paced, ever-changing role? Our Network Control team has an exciting opportunity for you to become our new Network Controller. If you’re looking for a role that keeps you on your toes and makes a real impact, this could be the perfect fit!

WHAT YOU’LL BRING:

We’re looking for someone who thrives under pressure and can adapt to a dynamic environment. No two shifts are the same, so you’ll need to prioritise effectively and make impactful decisions.

• Analytical Skills: Strong experience in analysing data and using multiple IT systems.
• Communication: Excellent skills in influencing stakeholders at all levels.
• Training Provided: Full training will be given, though experience in water network operations is a plus.
• Qualifications: Ideally, you’ll have English & Maths GCSE Level 5 or above. This is a fantastic opportunity for graduates looking to start their career with a great company.

We celebrate diversity and welcome people from all walks of life. If you’re ready to be part of something bigger and make a difference, we want to hear from you!

ABOUT THE ROLE:

As a Network Controller, you’ll be part of a dedicated team working on a 7-week rotating shift pattern, averaging 37 hours a week. Our 24/7 department ensures that we keep the water flowing around the clock, 365 days a year. Your shifts will include a mix of mornings, afternoons, nights, and some day shifts.
In this key technical role within the Operational Control Centre (OCC), you’ll collaborate with fellow Network Controllers and report to the Network Control Lead. Your mission: diagnose issues on the water network and develop robust plans to minimize impacts on customers and our performance metrics.

KEY RESPONSIBILITIES:

• Real-Time Problem Solving: Analyse real-time data to diagnose network issues and create effective plans to minimize customer impact.

• Incident Management: Maintain detailed logs of actions and decisions during incidents.

• Utilize Advanced Tools: Use systems like Synergi, Escada, and GISST to find the best solutions while considering important factors such as water quality and customer impact.
• Leadership During Crises: Take the lead during incidents and communicate effectively with a wide range of stakeholders.
• Continuous Improvement: Drive initiatives to enhance network performance and operational efficiency.