Network DevOps Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SUMMARY

We are seeking Network DevOps Engineers to design, implement, and automate network infrastructure, while also participating in operational activities. Ideal candidates have a strong understanding of network infrastructure and the ability to administer and troubleshoot network infrastructure to deliver exceptional support to our customers. If you are a Networking Engineer (f/m/d) with experience with Routing & Switching, Data Center Technoligies and wish to be part of global team supporting world-class Cloud Operations, you could be the perfect match for this job.
We are in the midst of a great transformation inside Global Cloud Infrastructure and Delivery Network Engineering, so flexibility within the team as we evolve is a must! You must demonstrate the ability to be successful in a DevOps, agile, and team-oriented environment.

As part of a pool of shared resources, ability to juggle competing demands are key to success here. The key service areas in our 24x7 high availability, high change throughput context are:

• Project Engineering– As a member of Network Engineering Team. responsible for Planning, Design, implement and document Projects. Addtionally, provide support during and after project implementaion, including troubleshooting issues.
• Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
• Change management – Supporting the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary.
• Problem management – Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.

• Praticipate in project planning, Design and Change implementation.
• Support change preparation and execution.
• Operate and maintain date center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• Address continual improvement measures as a result of the problem management process.
• Assist senior support for deep level incident troubleshooting
• Other support tasks, duties, and responsibilities, e.g. hardware installations, troubleshooting, and administration.