Network Engineer

at  NEC Software Solutions

Company Description
SSS Public safety is a subsidiary of NEC Software solutions and is a market leading developer and supplier of mission critical solutions to blue light emergency services around the world, ultimately helping them to protect and save lives. Additionally, our customer portfolio extends to many significant non blue light, Government and non-government service providers. including British Transport Police (BTP), Highways England (HE), Civil Nuclear Police (CNC), Ministry of Defence Police (MDP) and UK Coastguard (HMCG).
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description

As a Network Engineer you will be responsible for:

• Maintaining the network for internal engineering solutions, such as customer remote access.
• Resolving Networks related Incidents raised within contracted SLA timescales.
• Providing Networks 3rd line support.
• Completing IT Health Check remediation changes.

Supporting the wider Network engineering team in network solution delivery and continuous improvement.

JOB ACTIVITY & RESPONSIBILITIES:

• Use our dedicated incident management system and liaise with other team members and Service Desk to ensure that all Network related Incidents are dealt with within contracted SLA timescales.
• Provide proactive problem management to drive down numbers of Incidents raised.
• Responsible for ensuring the proactive monitoring and maintenance of SSS Engineering solutions, installing patches, upgrades etc, ensuring a high level of resilience.
• Responsible for ensuring the timely restoration of service of SSS Engineering solutions.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, VPN, QoS), Using technical skills to resolve any faults.
• Ensuring that all change/project work is delivered on time.
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• When required, create, review and update network & security documentation, for example workplans, work instructions and technical guides.
• Be part of the “on call” rota on a 24x7 basis and working out of hours when required.
• The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
• The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
• The role holder would need to accept a company car.
• The role involves customer site working as demand requires, therefore you will be expected to work from a variety of locations and travel should be expected, including overnight stays.
• Continually follow and adhere to SSS Public Safety outlined process & procedures.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.
• Support the wider network team in completing customer delivery activities as required.

As a Network Engineer you will be responsible for:

• Maintaining the network for internal engineering solutions, such as customer remote access.
• Resolving Networks related Incidents raised within contracted SLA timescales.
• Providing Networks 3rd line support.
• Completing IT Health Check remediation changes