Network Executive

at  Hometree

Salary: £24,000 pa depending on experience
Role type: Permanent
Location: London or Peterborough area
Reporting to: Head Of Network

THE ROLE

The Network Executive will support the Head of Network Operations in executing the strategy to have the UK’s most engaged network of contracted tradespeople. They are also responsible for helping build, manage and retain the network to enable the delivery of market-leading resolution times to customers. The Network Executive is the key relationship contact between Hometree and our subcontractors.

RESPONSIBILITIES:

• Cost Control: Ensure efficient, cost-effective repairs and handle payment discussions with subcontractors.
• Relationship Management: Act as the primary contact for subcontractors, resolving issues and maintaining a network of committed tradespeople.
• Performance Management: Assess metrics for value and customer experience, conduct performance reviews, and manage engineer performance.
• Recruitment & Coverage: Identify recruitment needs through data, ensure full UK coverage, and support new engineers during onboarding.
• Compliance: Maintain up-to-date documentation and qualifications for engineers to prevent service interruptions.
• Communications: Work with Marketing to draft and distribute updates on processes, safety, industry news, and promotions.
• Collaboration: Coordinate with repairs, Tech, and Product teams to improve processes and automate systems.