Network Monitor/Help Desk Support

at  General Dynamics Information Technology

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Suitability:
Public Trust/Other Required:
Job Family:
Network Engineering
Job Qualifications:
Skills:
Help Desk Support, Network Monitoring, Network Operations
Certifications:
Security+, CE - comptia security plus
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Join our technology leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA.
The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center. Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.

Task: Network Monitoring/Help Desk Support Subtasks. The contractor shall:

• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies
• Monitor all nodes for operational integrity
• Respond to trouble calls
• Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
• Populate and examine trouble and error logs for troubleshooting and capturing metrics
• Provide technical support to resolve the problem or escalate to the appropriate level
• Monitor and administer network tools for troubleshooting and metrics for trends analysis
• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
• Provide technical support in data network planning, engineering, and design
• Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
• Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation

Knowledge, Skills and Abilities (KSAs):

• TS/SCI Clearance
• Shift work: 4 days on/3 days off (10 hr days)
• Minimum of three (3) years’ of network operations experience
• Possess IAT Level II - Security Plus Certification
• Demonstrated knowledge of network monitoring tools
• US Citizenship Required

• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies
• Monitor all nodes for operational integrity
• Respond to trouble calls
• Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
• Populate and examine trouble and error logs for troubleshooting and capturing metrics
• Provide technical support to resolve the problem or escalate to the appropriate level
• Monitor and administer network tools for troubleshooting and metrics for trends analysis
• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
• Provide technical support in data network planning, engineering, and design
• Report all trouble calls upon receipt to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
• Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentatio