Network Security Engineer (L2) - French and/or Spanish speaker
at NTT Data
Praha, Praha, Czech -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jan, 2025 | Not Specified | 19 Oct, 2024 | N/A | Microsoft,Ccnp Security,Ccsp,Cisco,Cortex,Fortinet,Security Devices,Sonus,Juniper,Communication Skills,Proxy,Bluecoat,Checkpoint,Cisco Meraki,Technical Documentation,Jncip,Troubleshooting,Ips,Firewall,Customer Service,Ids,Ccnp | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
MAKE AN IMPACT WITH NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
KNOWLEDGE AND ATTRIBUTES:
- Working knowledge of technical documentation.
- Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
- Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus.
- Customer service orientated and pro-active thinker.
- Problem solver who is highly driven and self-organized.
- Good attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:
- Bachelor’s degree or equivalent in Information Technology or Computing or related field.
- Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc.
- Strong skills with Cisco security devices & certification CCNP Security 350-701 SCOR & 300-710 SNCF or 300-715 SISE & CMSS
- Advanced experience with Cisco Identity Services Engine (ISE)
- Advanced experience with Cisco Adaptive Security Appliance (ASA)
- Advanced experience with Cisco Firepower
- Advanced experience with Cisco Meraki
- Advanced experience with Palo Alto & certification PCNSE
- Nice to have Palo Alto Prisma or Cortex knowledge
- Advanced experience with Fortinet with preferred knowledge & certification FCSS
- Advanced experience with Checkpoint & certification CCSE or CCTE & Checkpoint Maestro certificate CCME
- F5 101,201 & 301 certification
- Aruba ACCP certification
REQUIRED EXPERIENCE:
- Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Security technologies.
- Moderate level experience in relevant technology.
Responsibilities:
KEY RESPONSIBILITIES:
- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Prioritizes and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follow up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
- Identifies problems and errors prior to or when they occur.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
Systems Administration
Trade Certificate
Advanced experience with checkpoint & certification ccse or ccte & checkpoint maestro certificate ccme
Proficient
1
Praha, Czech