Network Security Technology Support Engineer - Global Delivery Services

at  EY

THE OPPORTUNITY

We are looking for a Network Security Technology Support Engineer, who will become part of our Security Technology Services team. In this role you will be involved in managing and coordinating activities related to network tools supporting the security posture of EY. You will be responsible for enabling new technologies and working with internal and external groups to ensure our network infrastructure is secure and robust. You will be working in a team of like-minded individuals who manage the 24x7 operation of our business-critical technology.

SKILLS AND ATTRIBUTES FOR SUCCESS

We are interested in people who bring support engineer experience from managing a large enterprise environment – specifically, detailed troubleshooting of issues, strong analytical skills, collaborating with various technical teams across multiple disciplines, and communicating effectively with stakeholders and internal and external customers. As a successful candidate you will have functional and/or technical experience in supporting network technologies including hands on experience on the Firewalls, Proxies, IDS/IPS tools, NetFlow monitoring tools, python / shell scripting and Network troubleshooting tools

WHAT WE LOOK FOR

We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.

YOUR KEY RESPONSIBILITIES

The Network Security Technology Support Engineer will support the run state of our network infrastructure security tools and their underlying technologies. They will also be involved in the implementation of new technologies, bringing operational expertise to ensure successful launch as well as upgrading current technologies in production.

• Provide technical oversight of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance
• Manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.
• Represent the team in specific Project activities, including leading projects and managing the activity of others towards successful completion.
• Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to senior business and technology leaders
• The role will require to be in an OnCall rotation for escalation of production-related issues

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Bachelor’s degree in computer related field or equivalent work experience.
• Approximately 5+ years of experience in managing network infrastructure
• The ability to train & coach staff in technical processes and practices.
• Strong English language skills – written and verbal
• Experience in project management, service introduction, and service readiness