Network Service Technician

at  Thames Water Utilites

We have an exciting opportunity for an experienced Network Service Technician to join our team at Thames Water. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.
You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

WHAT YOU’LL BE DOING AS A NETWORK SERVICE TECHNICIAN

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field.
• You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations and water sampling and valve checks and planning.
• Work well within a team covering core and standby hours through all hours of the day (on standby rota).
  Base Location: Epsom - KT17 1BW and will be required to travel across various areas of South London.
  Working Pattern or hours: 38 hours - core and standby hours through all hours of the day (on standby rota).
  Necessary requirements for the role: You must have a clean UK driving license and due to the nature of this role you must live within 30 minutes of the base location.

WHAT YOU SHOULD BRING TO THE ROLE

• Previous experience in domestic plumbing or water mains and leakage is essential.
• Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
• Due to the nature of this role you must live within 30 minutes of the base location.
• Full UK driving licence.
• Have a can-do and positive attitude.
• Be assured of completing tasks to the best of your ability.
• Have excellent time management.
• Have a solution-focused attitude.