Network Support Agent - Czech - Lisbon

at  JUJUR

Lisboa, Área Metropolitana de Lisboa, Portugal -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Nov, 2024Not Specified30 Aug, 2024N/ARouters,Hubs,Task Completion,Computer Skills,Telecommunications,Czech,Management Skills,Switches,Instructions,EnglishNoNo
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Description:

Position: Network Support Agent (Czech)
Location: onsite in Lisbon, Portugal
Employment type: Permanent
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services

REQUIREMENTS:

  • Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
  • Proficiency in Czech and English (C1)
  • Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
  • Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
  • Proficient in coordinating with others to ensure task completion
  • Strong computer skills, with experience navigating multiple applications
  • Minimum 1 year experience in same / similar roles

Responsibilities:

  • Review and verify client’s access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
  • Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
  • Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
  • Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
  • Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Networks

Graduate

Proficient

1

Lisboa, Portugal