Network Support Agent - French - Lisbon

at  JUJUR

Position: Network Support Agent
Location: Lisbon, Portugal
Employment type: Permanent
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services

REQUIREMENTS:

• Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
• Proficiency in French and English (C1)
• Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
• Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
• Proficient in coordinating with others to ensure task completion
• Strong computer skills, with experience navigating multiple applications
• Minimum 1 year experience in same / similar roles

• Review and verify client’s access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
• Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
• Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
• Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
• Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.