Network Support Engineer L3

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE AND ATTRIBUTES:

• At least 2 years of experience in network engineering.
• Excellent analytical abilities to diagnose and resolve network issues effectively.
• Good knowledge of switching and routing technologies, primarily Cisco solutions.
• Ability for occasional trips to on-site activities.
• Proficient in network protocols such as TCP/IP, BGP, OSPF, MPLS, QoS, EIGRP.
• Document editorial skills (documentation, audits, etc.) in Polish and English.
• Self-reliance and a desire for exploring new technologies.
• Deep knowledge of common network protocols and services, such as HTTP/HTTPS, DNS, SMTP, SIP, FTP, SNMP, SSH/SCP.
• English at a minimum B2 level.

KEY RESPONSIBILITIES:

• Maintenance of customer network systems (LAN/WAN/WLAN).
• Troubleshooting network issues to minimize downtime and ensure optimal performance.
• Creating technical documentation, conducting network and infrastructure audits, and processing service requests with NTT solution providers.
• Collaborating with other IT professionals to ensure the smooth operation of our customer systems.
• Staying up-to-date with emerging technologies and trends in network engineering.
• Implementing proactive measures and best practices to enhance customer systems, providing additional value and ensuring optimal performance.