Network Support Engineer

at  Sybex Support Services

Job Description for Field Services:

Technical

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Hands on experience in installing, troubleshooting, fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
• Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),
• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

Non-Technical

Good to have

• Basic understanding and troubleshooting of Apple devices and apps

Sensitivity: Internal & Restricted

• Good Customer management skill. Good in oral and written communication. Able to communicate in country local and English languages.
• Able to interact and work with customer at different levels. Self- Driven and result oriented. Really passionate about the work. Table to travel to local spoke sites using own transport, public or customer transport system. Position can be positioned within a spoke site where applicable. Complete customer ISO trainings within the given time frame.

Job Types: Full-time, Contract
Contract length: 1 month

Schedule:

• 8 hour shift
• Morning shift

Work Authorisation:

• Australia (Preferred)

Please refer the Job description for details