Network Support Specialist

at  Megaport

ABOUT MEGAPORT

Megaport has transformed the way IT gets connected. We’re global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We’re also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

THE ROLE

Megaport is seeking an enthusiastic CCNA-level technical specialist to join our Network Support Services team on a fixed term basis. Based in Mexico City, the successful individual will join a support organization currently spread across Europe, North America & Asia, working in a follow-the-sun support model. You will report to the Network Support Services Manager in Brisbane, Australia. The role’s responsibilities include monitoring, maintaining, and ensuring uptime and availability of Megaport’s global network, diagnosing and resolving network incidents and outages, and implementing network upgrades and optimizations. The Network Support Services team is responsible for a level 2 escalation point for our customer support team, so a strong affinity for customer service is required.

WHAT YOU’LL BE DOING:

• Monitoring and managing the day-to-day operation of Megaport’s global network infrastructure.
• Respond to alerts and incidents, troubleshooting and resolving issues.
• Liaising and providing support for Megaport’s Customer support team.
• Plan, process, manage and implement network changes and upgrades.
• Maintain technical relationships with vendors and suppliers.
• Oversee contractors performing remote work.
• Communicating network incidents to internal and external stakeholders.