Network Support Technician

at  Grove Bank Trust

SUMMARY: Responds to requests for new or configured hardware or software and keep inventory up to date. Troubleshoot hardware and software problems, logging problems and documenting fixes. Install, update, and repair software on bank systems. Track and monitor day-to-day performance of systems and conduct analysis with the goal of improving performance. Assists in leveraging the Bank’s LAN and WAN hardware and software and in the on-going maintenance of the Bank’s information systems. Performs other related duties as necessary.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in business information systems or computer science; three years of previous PC-based/LAN environments related experience; or equivalent combination of education and experience. Strong ability to diagnose and correct hardware and software configuration problems. Strong customer service skills required to manage difficult or emotional user situations; respond to user needs; solicits user feedback to improve service; meet commitments. Demonstrated adaptability to changes in work environment; changes approach or method to best fit the solution needs; able to deal with frequent change, delays, or unexpected events. Ability to work a flexible schedule, including occasional evenings and weekends.

Assists in supporting the Bank’s local area and wide area network hardware and software.
Sets up and maintains basic network operations, including assembly of network hardware, and provides assistance to the director of network services.
Performs network troubleshooting to isolate and diagnose common network problems.
Upgrades network hardware and software components as required.
Installs, upgrades and configures network printing, directory structures, rights, security, software and files services.
Provides users with network technical support. Interfaces with other departments and vendors to report and resolve software, hardware, and operations problems.
Responds to needs and questions of users concerning their access of network resources.
Establishes network users, user environments, directories, and security for networks being installed.
Installs and tests necessary software and hardware.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.