NHS 111 Mental Health First Responder

at  Greater Manchester Mental Health NHS Foundation Trust

This post is a key role part of a new 24/7 Mental Health First Response service and be the first point of contact for people who may require urgent mental health support in the GMMH 24/7 Trust helpline/111.
The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via telephone triage.
Working as part of the wider multi-disciplinary team, MH First Responders will provide initial assessment and triage via the phone, as well as information, support, signposting, and advice.
They will provide compassionate and confidential support to service users (including carers) and will support and assist individuals to cope more effectively with their mental health issues by assisting them with key aspects of their care plans, (if in place), supporting them in managing distress and challenges / difficulties which they might be finding it difficult to manage their own mental health and wellbeing. MH Practitioners will seek advice from the clinical leads/shift coordinators with any call where the service user may require urgent assessment or signposting to the appropriate services.
Applicants must have a full professional registration as a Nurse, Social Worker or Occupational Therapist

For people experiencing a mental health crisis, MH First Responders will provide.

• Mental state assessments
• Risk assessments
• Safety planning
• A range of brief therapy interventions
• Validation and de-escalation of crisis
• Signposting to the relevant services.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discount

Please refer the Job description for details