NHS Stock Lead

at  Well Pharmacy

Overview of the role

• Operational Lead, subject matter expert (SME) and owner of all NHS stock processes, systems, documentation and mapping in order to achieve consistency for Pharmacy Operations.
• Responsible for preparation and development of value adding reports to inform the Operational Management team and for review by relevant key stake holders.
• Works to understand the market and competitor operating models to proactively update and improve business delivery and engagement and direction.
• Partners with L&D and internal communications to ensure training material is accessible and available.
• Manages key stakeholders through effective meeting management, communication and reporting
• Collaborates with business partner areas to develop fit for purpose processes and systems and ensure all processes/activities/communications are delivered to pharmacy ‘right first time’ and meet stakeholder requirements
• Partner with Retail Support Team to ensure they are briefed and are aware of any new and updated processes to support with query management and call handling
• Work with the Communications and Efficiency Manager and Senior Data Analyst to deliver change appropriately in pharmacies whilst maintaining capacity. Decisions will be supported by a review of the payroll model to understand the impact and realise gains through efficiency where appropriate
• Proactively develop communication channels between central teams and pharmacy teams to ensure generation of ideas and feedback
• Design and implement a stock dashboard, reporting platform accessible to Pharmacies, Field Leaders and Support Centre Stakeholders
• Developing commercial recommendations and proposals within a broader operations strategy
• Impacting change on an annual timescale with regular review, contributing to the Operations Plan
• Wide variation of pharmacy locations, market conditions to be considered as part of analysis to inform thinking around presenting problems, areas for improvement, recommendations and business development ideas.
• Qualified Pharmacy Assistant with good knowledge of pharmacy operations and would ideally be aware of Well Pharmacy’s operating model, including all processes, systems & policies linked to stock
• Advanced knowledge of NHS stock process and management.
• Knowledge of competitor pharmacy operating models and stock management systems
• Excellent organisational and planning skills
• Keeps briefed on new to market systems and ideas to improve pharmacy stock operations and reporting
• Stakeholder management, communication and influencing skills, with ability to build and maintain internal & external relationships and to challenge senior business leaders.

Main Responsibilities
Support the Optimization and Efficiency Manager in devising and implementing programmes to improve and simplify operational processes, systems and reporting ensuring risks are managed in line with budget. Influence future Pharmacy Operating Model (POM) and commercial decisions based on data driven insight and ways of working.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

• Operational Lead, subject matter expert (SME) and owner of all NHS stock processes, systems, documentation and mapping in order to achieve consistency for Pharmacy Operations.
• Responsible for preparation and development of value adding reports to inform the Operational Management team and for review by relevant key stake holders.
• Works to understand the market and competitor operating models to proactively update and improve business delivery and engagement and direction.
• Partners with L&D and internal communications to ensure training material is accessible and available.
• Manages key stakeholders through effective meeting management, communication and reporting
• Collaborates with business partner areas to develop fit for purpose processes and systems and ensure all processes/activities/communications are delivered to pharmacy ‘right first time’ and meet stakeholder requirements
• Partner with Retail Support Team to ensure they are briefed and are aware of any new and updated processes to support with query management and call handling
• Work with the Communications and Efficiency Manager and Senior Data Analyst to deliver change appropriately in pharmacies whilst maintaining capacity. Decisions will be supported by a review of the payroll model to understand the impact and realise gains through efficiency where appropriate
• Proactively develop communication channels between central teams and pharmacy teams to ensure generation of ideas and feedback
• Design and implement a stock dashboard, reporting platform accessible to Pharmacies, Field Leaders and Support Centre Stakeholders
• Developing commercial recommendations and proposals within a broader operations strategy
• Impacting change on an annual timescale with regular review, contributing to the Operations Plan
• Wide variation of pharmacy locations, market conditions to be considered as part of analysis to inform thinking around presenting problems, areas for improvement, recommendations and business development ideas.
• Qualified Pharmacy Assistant with good knowledge of pharmacy operations and would ideally be aware of Well Pharmacy’s operating model, including all processes, systems & policies linked to stock
• Advanced knowledge of NHS stock process and management.
• Knowledge of competitor pharmacy operating models and stock management systems
• Excellent organisational and planning skills
• Keeps briefed on new to market systems and ideas to improve pharmacy stock operations and reporting
• Stakeholder management, communication and influencing skills, with ability to build and maintain internal & external relationships and to challenge senior business leaders