NICE Engineer

at  VIMO INC

GETINSURED

What started as the Expedia of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we are now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, were helping agencies help more people, faster, and transforming health care service delivery as we know it.
We are bringing modern technologies such as microservice based architecture, Kubernetes, AI including LLMs, and chatbots to this field. You will work in a challenging, consumer-facing problem space, where you can make an immediate impact. You will get to work with the latest technologies, learn to use new tools and get the opportunity to have your say in the final product. You will work alongside a great team in an open, collaborative environment.
We are looking for a NICE Engineer to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.
As a NICE Engineer you willdevelop and maintain the technical infrastructure that is deployed in our contact center.

QUALIFICATIONS

• Bachelors in Information Technology / Computer Science or a related field or equivalent experience
• At least 4 years experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto Dialer, Omnichannel, WFM, Interaction Analytics
• Experience in scripting with NICE CXOne Studio
• Experience in configuring
• Experience with some other scripting language such as Perl, Python, bash, etc.
• Experience in integrating CXone with other systems
• Solid understanding of configuring an end-to-end contact center solution
• Knowledge of some other Contact Center as Service (CCaS) solution such as Amazon Connect will be a strong asset

• Work cross functionally with the contact center team to configure, develop, maintain, and troubleshoot multiple Business Units (BUs) in NICE CXone
• Design and implement IVR, call routing across all communication channels based on business requirements
• Manage multiple NICE BUs and provide periodic updates to customers and contact center management. Fine tune configurations per business needs
• Ensure the smooth operation of telephony services and integrations with other systems
• Provide technical support and troubleshooting assistance as needed to the contact center and other technical teams
• Collaborate with cross-functional teams to design and implement new features
• Troubleshoot and resolve issues related to the contact center services
• Monitor system performance and ensure high availability and reliability