Night Audit

at  Rosewood Hotel Group

GENERAL INFORMATION

Country/Region
Germany
Province/City
Munich
Location
Rosewood Munich
Department
Rooms - Front Office
Job Type
Full-time Permanent

JOB DESCRIPTION

We are currently looking for a Night Audit to join our Rosewood Munich team. Our Night Audit oversees the running of the hotel during the night, ensuring a smooth and seamless guest experience, and handling end-of-day financial reconciliations.

ABOUT US

Rosewood Munich to opened in Autumn 2023, as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel will be located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich will offer 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property will boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich will also feature a full service spa, which will house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel will include extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests

• Have a thorough knowledge of all standards and procedures required at Front Office.
• Oversee the Reception and Concierge during the night
• Ensure the correct night audit functions are completed accurately and that all task lists including reception and concierge are completed fully and up to standard in a timely manner.
• Follow up on all arrivals left for the day.
• Make sure profiling is done correctly and to maintain/increase guest satisfaction.
• Be able to perform Front Desk/Concierge duties and provide support when required.
• Guarantee that necessary preparation is carried out for the morning shift.
• Be familiar with all the rate packages and promotions.
• Ability to handle various guest requests simultaneously.
• Strong sense of accountability and ability to work independently with a can-do attitude.
• Complete and receive a thorough handover with the Front Office Manager in the mornings/evenings.