Night Auditor

at  Arc The Hotel

The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios.

MINIMUM QUALIFICATIONS AND SKILLS

• Experience (1-3 years) in the hospitality industry is considered a strong asset, especially night audit experience.
• Basic accounting skills would be considered an asset.
• Excellent communication, interpersonal and administration skills.
• Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook.
• Ability to gather, compare, analyze and present data.
• Ability to deal with all levels of management and staff in a professional manner.
• Ability to multi-task and work within deadlines.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Posts and files all charges to guest, master, and city ledger accounts.
• Uses proper telephone etiquette.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Handover shift log-book
• Follow night audit procedures
• Follow check in procedures
• Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner.
• Records and makes all wake-up calls in an appropriate manner.
• Must have complete knowledge of policies and procedures to be followed in case of an emergency.
• Handles all internal control items as hotel policies and procedures dictate.
• Set-up breakfast where applicable