Night Auditor | Days Inn & Suites by Wyndham Thunder Bay

at  Silver Hotel Group

NIGHT AUDITOR

We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

Reporting to the Guest Services Manager or designate:

• Provides excellent customer service to all guests;
• Welcomes and greets all guests, and executes check-in and check-out procedures;
• Answers guest inquiries and provide assistance in a professional manner;
• Answers all incoming phone calls and processes new reservations;
• Accurately follows all cash handling procedures;
• Adheres to all department and Company policies and procedures;
• Ensures guest security by proper handling of guest room keys and personal information;
• Administers all night audit functions;
• Balances all revenue and settlement accounts nightly;
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
• Maintains files and resets the system for the next day of operations;
• Follows up on guest requests and resolves problems promptly;
• Performs any other job-related duties as assigned.