Night Guest Experience Expert - London Marriott Hotel Kensington

at  Marriott International Inc

Job Number 24162444
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Kensington, 147c Cromwell Road, Kensington, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

We are looking for a passionate Night Guest Experience Expert to join our amazing team at London Marriott Hotel Kensington.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

• Process guest check-ins, assigning rooms and activating room keys.
• Conduct night audits every shift
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.