Night Guest Services Agent - Sudima Auckland Airport

at  HIND Management

WHO WE ARE - KO WAI MĀTOU

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

ABOUT THE ROLE - TE MAHI

This is an exciting new full time role for an experienced Night Guest Services Agent in our award winning 4.5-star Sudima Auckland Airport Hotel.
Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work 40 hours a week from 11pm to 7.30am, with flexibility required regarding the specific days worked.

RESPONSIBILITIES | NGĀ HAEPAPA

Responsibilities include but are not limited to:

• Warmly greet and welcome guests upon arrival
• Facilitate an accurate check in and check out process by arranging and recording guest details efficiently
• Respond promptly to guest inquiries, offering detailed information about the hotel’s services, amenities and activities.
• Assist guests with reservation bookings and accommodation arrangements as needed.
• Address and resolve guest complaints to maintain satisfaction and positive guest relations.
• Answer, connect, and transfer telephone calls to the appropriate departments with professionalism.
• Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution.
• Maintain a clean, organised and welcoming reception area at all times.
• Perform administrative tasks to support office operations. Includes data entry, filing, mail despatch and photocopying.
• Perform porter duties including assisting with luggage, and valet parking.
• Provide cross-departmental support by assisting various hotel teams as needed.
• Adhere to Health and Safety Standards, reporting any issues in line with policy requirements.