Night Manager

at  Focus Hotels Management

Job Ref: FOC1467
Branch: City Hotel Derry
Location: City Hotel Derry, Londonderry
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 2300 - 0730 including weekends
Hours per week: 40
Posted date: 01/11/2024
Closing date: 24/11/2024

REQUIREMENTS OF NIGHT MANAGER

• To maintain a high customer service focus by approaching your job with the customers always in mind
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• To be flexible, responding quickly and positively to changing requirements
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of department goals
• Knowledge of computer systems
• To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene
• To have a full and up-to-date knowledge of hotel products and services
• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs
• To handle all enquiries promptly, ensuring the customer receives a friendly and efficient response which accurately meets their needs
• To handle complaints promptly and professionally, demonstrating genuine care and concern
• To maintain the cleanliness and hygiene of the hotel, its fixtures, fittings and equipment
• To ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues and our customers
  You will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
  Based in the City Hotel Derry you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Please refer the Job description for details