Night Manager

at  Marriott International Inc

Job Number 24162714
Job Category Rooms & Guest Services Operations
Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

POSITION SUMMARY:

As a Night Manager at St Pancras you will operate as the Hotel Manager on Duty at night and oversees all hotels operations, ensuring that the highest level of hospitality and service are provided. Represents hotel managements overnight in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby. Serves as a Nigh Manager and handles the tracking of service issues. Deal with all guest requests to ensure high level of customer satisfaction are met in order to meet guest satisfaction targets.

Responsibilities: Here’s what your journey with us entails

• Extensive knowledge of all hotel departments and their functions and responsibilities
• Ability to acquire and maintain relationships e.g., associates, customers, vendors
• Financial management skills e.g., ability to understand P&L statements, budgets, forecasting and scheduling
• Hotel rates, daily selling strategy, discounts and how to handle reservation queries
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
• Ensure the accuracy and completion of all folios, room changes and credit approval
• To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
• Assign rooms, accommodating special requests whenever possible
• To understand the correct reservation procedures and to take any reservations if required
• Comply with unit cash handling and credit policies and procedures
• To understand the banking and change order procedure
• Responsible for all payment transactions on the shift and to report any discrepancies
• Complete daily checklist tasks
• Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
• Comply with the room selling strategies, cancellation procedures and walk procedures
• To be able to operate the switchboard and deal with messages and enquiries when required, in an efficient and professional manner
• To communicate with housekeeping as to the daily allocation of rooms
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
• Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

QUALIFICATIONS/SKILLS:

• Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service.
• Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels.
• Effective decision making skills
• Strong problem-solving skills
• Ability to handle high pressure situations in a calm and efficient manner.

WHAT IS IN IT FOR YOU:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Bonus determined by personal and business performance.
• Private Medical Health coverage.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary Gym and spa access.
• Free St Pancras Experience for you and a guest.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

• Extensive knowledge of all hotel departments and their functions and responsibilities
• Ability to acquire and maintain relationships e.g., associates, customers, vendors
• Financial management skills e.g., ability to understand P&L statements, budgets, forecasting and scheduling
• Hotel rates, daily selling strategy, discounts and how to handle reservation queries
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott
• Ensure the accuracy and completion of all folios, room changes and credit approval
• To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
• Assign rooms, accommodating special requests whenever possible
• To understand the correct reservation procedures and to take any reservations if required
• Comply with unit cash handling and credit policies and procedures
• To understand the banking and change order procedure
• Responsible for all payment transactions on the shift and to report any discrepancies
• Complete daily checklist tasks
• Provide information to guests about outlets, staff and services, including hours of operation, room locations, types of room and room rates
• Comply with the room selling strategies, cancellation procedures and walk procedures
• To be able to operate the switchboard and deal with messages and enquiries when required, in an efficient and professional manner
• To communicate with housekeeping as to the daily allocation of rooms
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy
• Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience