Night Manager

at  Novotel

Company Description
Novotel World Trade Centre Dubai is looking for Night Manager who is responsible for overseeing the hotel operations during the night time hours, ensuring a seamless and exceptional guest experience.
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Job Description

• Supervise the front desk operations during the night shift, ensuring all procedures are followed.
• Manage and train night staff, ensuring high levels of service and compliance with hotel policies.
• Address guest inquiries, complaints, and requests in a timely and professional manner.
• Ensure the safety and security of all guests and staff, responding to emergencies and incidents as needed.
• Conduct nightly audits of hotel operations, including financial transactions and inventory management.
• Collaborate with other departments to ensure smooth operations and communication.
• Prepare reports on occupancy, revenue, and guest feedback for management review.
• Monitor and maintain the cleanliness and safety of all areas of the hotel.
• Assist in implementing hotel policies and procedures, ensuring compliance with local regulations.
• Facilitate smooth and efficient check-in and check-out processes for guests arriving or departing during the night.
• Perform night audits to ensure accurate financial reporting, including reconciling accounts and preparing daily revenue reports.
• Develop and implement emergency procedures for various scenarios, such as fire, medical emergencies, or security breaches.
• Create and manage staff schedules for the night shift to ensure adequate coverage and operational efficiency.
• Monitor and manage inventory levels for supplies used during the night shift, including forms, amenities, and cleaning supplies.
• Provide a detailed handover report to the day manager, highlighting any issues, incidents, or important guest information.
• Assist in the coordination of any events or functions taking place during the night, ensuring all logistics are handled smoothly.
• Conduct regular security walks around the hotel premises to ensure the safety of guests and staff, and report any irregularities.
• Identify training needs for night staff and assist in conducting training sessions to enhance service quality.
• Actively solicit and document guest feedback during the night to identify areas for improvement and enhance guest satisfaction.

QUALIFICATIONS

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• Previous experience in hotel management or a similar role, with at least 3 years in a supervisory capacity.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficient in hotel management software and Microsoft Office Suite.
• Knowledge of safety and security protocols in the hospitality industry
  Additional Information

Please refer the Job description for details