Night Operations Supervisor

at  Bison Transport

The Winnipeg Night Operations Supervisor (NOS) is responsible for overseeing all night Dispatch, Customer Service and Customs activity for their region and indirectly help lead overnight operations. The focus of the NOS is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The NOS must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. The NOS position requires the individual to be strategic, forward thinking and solutions oriented. The NOS is a key liaison between the day time Planning and Dispatch groups to ensure all pieces are in place for Night Operations to run smoothly on a daily basis and is responsible for creating/facilitating a team mentality among all night staff.

• Prioritize each situation (emergency, non-routine, routine) and respond accordingly,
• Ensure the best tools are used to maximize visibility on our operation in order to guarantee problems are visible and handled as far in advance as possible,
• Oversee all activities related to after-hours satellite, telephone, and in-person communications,
• Guide staff, as needed, in handling and assessing all incoming inquiries, following up on pre-determined situations and ensuring they are progressing as required,
• Oversee the management of all incoming inquiries and provide excellent customer service according to company standards,
• Relationship building with all internal and external customers to ensure we are providing quality service and solutions when issues arise,
• Conducting mid-year and annual performance reviews,
• Coaching and mentoring the Winnipeg night operations team.