Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation

at  Student Roost

We are looking for someone to join our Roost on a full-time permanent basis, with the successful candidate working 3 days out of 7between 8pm & 8am. Our new Night Owl (Customer Service Advisor) will become a key part of our existing, friendly and experienced property team at our Hillfort HouseProperty in Brighton.
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Hours: 36 per week
Salary: £23,400.00
The City: Brighton is famous for its stunning seaside, soaring observation tower, and iconic Palace Pier, and only a short drive from the South Downs. It is known throughout the United Kingdom for its open-minded community and LGBTQ+ population, as well as its bohemian atmosphere and eco-friendly spirit and not to forget its well-established premier league football team Brighton and Hove Albion F.C.
The Site: Our property opened its doors in September 2022 and is staffed by a welcoming and friendly team who provide 24/7 coverage for all our guests and is ideally situated for both Brighton and East Sussex universities.
The Vibe: Hillfort House is a modern building with contemporary interiors which provide a stylish and comfortable setting for the many UK and International students that call it a home from home.
Are you a people person, awake to the opportunities of delivering exceptional student support in the early hours? Our residents expect a round-the-clock service to fit with their busy study and social lives, so we need people who strive to deliver the same excellent level of customer service at 1am that we provide at 1pm.
As a Night Owl, you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.
Think youre the right fit for this role? We hope so too.
Youll be someone we can count on to:

COLLABORATE

• Work closely with the wider team: our people are great and you can be part of that!
• Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.
• Work with your colleagues to better deliver an enhanced resident experience that might be getting stuck in to support keeping the property clean and tidy, or supporting your manager with ad hoc tasks. Youll be an all rounder who enjoys no two days being the same.
  The us part
  So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.
  While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.
  Simply put: you do you, so we grow together.

Psst… there are some challenges too

• The most obvious of these is the lone working through the night. This can be an isolating role, so you will need to be pro-active to keep yourself busy. At the end of a shift, youll be able to look back at your day, each one different from the last, and know that youll have made a real difference to a residents life and university experience, and our Solo Protect technology means youre never fully alone.
• It is important to note that the role will require the successful candidate to assist in supporting team members and residents with an array of incidents that may include the topic of suicide, self-harm, depression, anxiety and other complex psychological matters and also incidents of anti-social behaviour which includes noise complaints, assault and abuse and therefore this role should only be considered for those who feel they are able to set strict boundaries in place to look after own wellbeing and are able to adhere to the processes and policies that have been put in place.

Please note that as part of our safety first culture this role is subject to requiring a Basic DBS check as part of our pre-employment checks.

Please refer the Job description for details