Night Owl - Customer Service Advisor (8pm-8am)

at  Student Roost

We are looking for someone to join our Roost on a full-time permanent basis, with the successful candidate working 4 days on, 4 days off between 8pm & 8am. Our new Night Owls (Customer Service Advisor) will become a key part of our existing, friendly and experienced property team at our Capital Gate Property in Liverpool.
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Hours: 42 Hours a week
Salary: £27,300 per annum
Are you a people person, awake to the opportunities of delivering exceptional student support in the early hours?
The City: Liverpool; famous for The Beatles, Albert Docks, and not one but two premier league football teams. With more than 50,000 students studying across seven universities in the city, providing first class, quality accommodation coupled with great service is what we do best here at Student Roost.
The Site: Capital Gate is one of five Student Roost properties in Liverpool and has a total of 4430-beds, predominantly en-suite rooms, and a selection of studios, located across five blocks. Situated in the heart of the Knowledge Quarter and a short walk from transport links including Liverpool Lime Street station, Lidl and Tesco superstores and Liverpool Royal Hospital. Capital Gate is home to students studying at both the University of Liverpool and Liverpool John Moores University due to its city centre location.
The Vibe: The team at Capital Gate is small but mighty. We are dedicated to ensuring all our residents receive the best experience while living with us, and we are a tram which encourages and supports each other day in, day out. Working here at Capital Gate no two days are the same, but our focus remains on our residents, who we know by name and are at the heart of everything we do.
Our residents expect a round-the-clock service to fit with their busy study and social lives, so we need people who strive to deliver the same excellent level of customer service at 1am that we provide at 1pm.
As a Night Owl, you will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

THE US PART

So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.
While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.
Simply put: you do you, so we grow together.

Please refer the Job description for details