Night Porter

at  Glashaus Hotel

Job Purpose
Department
Front Desk
Reports To
General Manager/Nights Manager
Job Level
Team Member/Individual Contributor
Purpose / Overview
Take full responsibility throughout the night shift for the hotel and guest security, carry out reception duties as well as maintaining the agreed standards of cleanliness throughout the hotel. Ensure that all guest needs are catered to and ensure to always maintain a courteous and helpful manner.
Duties & Responsibilities
Key Responsibilities
Responsible for the safety & security of the hotel and its guests.
Check in and out hotel guests as required as well as assisting with guest requests in relation to luggage/porterage.
Responsible for ensuring the cleanliness of all areas of the hotel is maintained.
Responsible for set up of function rooms, breakfast area etc as directed by manager on duty and as per nightly checklist.
Responsibility for the front entrance and outside of the hotel and ensure that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
To have a full understanding of the hotels’ fire procedures to ensure safety of all staff and guests at all times.
Have the ability to multi task in a fast-paced environment with a “Can do” attitude.
Be energetic and flexible regarding hours/shifts.
Demonstrate initiative while adhering to company policies and procedures.
Maintain awareness of hygiene & cleanliness standard for the hotel.
Cater to all guest needs and requirements in a timely and efficient manner.
Maintain strict confidentiality in line with the company General Data Protection Regulation Policy and Confidentiality Agreement.
Maintain a tidy, clean and orderly appearance in all areas.
Have a full understanding of emergency procedures.
Understand Comer Group Ireland Work Health and Safety policies and procedures and abide by them at all times.
Ensure all Work Health and Safety procedures are adhered to within the Department.
Report hazards, near misses and accidents at the workplace immediately.
Ensure security procedures for stores, cash, premises, team members, equipment and chemicals is implemented and maintained in accordance with Comer Group Ireland policies and procedures.
Ensure customer security and privacy is maintained at all times.
Qualifications, Knowledge and Experience
Qualifications
A degree in Facilities Management would be desirable, while not essential.
Knowledge
Knowledge of the Hospitality Industry
IT proficiency is essential
Ability to accurately complete tasks and maintain responsibilities in a timely manner
A high level of attention to detail
Excellent written, interpersonal and organisational skills
Excellent customer service skills
Prior Experience
Minimum 1-2 years receptionist experience within a similar position of similar sized property.
Previous experience in a fast-paced hospitality environment.

Please refer the Job description for details