Night Porter / Guest Service Agent - Novotel Christchurch Airport

at  HIND Management

WHO WE ARE | KO WAI MATOU

Novotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that ‘we are all valued’ and our success is a direct reflection of our people, teamwork, passion and professionalism.
As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless!
This full-time permanent role (32 hours per week) is based at Novotel Christchurch Airport.

THE ROLE | TE MAHI

We are seeking a Night Porter/Guest Service Agent to provide an exceptional level of service that exceeds expectations of our guests.

RESPONSIBILITIES | NGĀ HAEPAPA

• Providing a warm and welcoming environment within our hotel where everyone feels at home.
• Assisting with valet parking and luggage.
• Supporting the Night Manager with guest requests/tasks and overnight checks to be completed
• Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times
• Hotel security floor checks
• Providing local information on Christchurch and the surrounding area
• Help guests with booking activities, restaurants, and travel options
• Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel
• Fix minor technical issues, like changing bulbs, remote control batteries
• Comply with health and safety regulations and follow emergency evacuation procedures