Night Porter

at  Kew Green Hotels

Job Ref: KGH9565
Branch: Voco Manchester
Location: Hotel Brooklyn Manchester
Salary/Benefits: Competitive Pay, Company Benefits
Contract type: Permanent
Hours: Part Time
Shift pattern: 8pm to 8am
Hours per week: Average 36 hours per week
Posted date: 14/11/2024
Closing date: 16/12/2024
This role? It’s ALL about the guest and delivering an outstanding service for them during the night.
Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.

ABOUT US

Located in the heart of Manchester, this hotel boasts 189 stylish bedrooms, the chic Runyon’s Bar Restaurant, and versatile event spaces. It’s the perfect blend of edgy decor and unique design, catering to both business and leisure guests

• Ensuring that all guests experience an outstanding level of service during out-of-hours
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with late check-in guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
• Responding to any guest complaints (hopefully these will be far and few between because of how incredible the service is you are delivering!) and finding ways to turnaround any negative feedback
• Processing telephone or walk-in reservations accurately