Night Porter

at  Oriel House Hotel

SOME OF THE BENEFITS OF JOINING THE TEAM AT ORIEL HOUSE HOTEL:

• Free parking
• Complimentary Leisure Club Membership
• Staff Meals
• Contributory company pension scheme. (12 months service requirement)
• Company Life Insurance Scheme
• Employee Assistance Programme

• Talbot Collection Friends and Family Rates

• Training and Development Opportunities - we invest in our people

• Being part of a progressive & growing company

OVERALL JOB PURPOSE

Responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times;

ROLE SPECIFIC DUTIES:

To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;
To liaise with front office regarding all aspects of client’s requirements;
To set up and deliver room service requests when required;
To deal with external and internal queries;
To carry out our customer relations policy ensuring that we maintain 4 star standards at all times;
To report and where possible take action on incidents of accidents or damage in the Hotel;
To be proactive in maintaining energy efficiency within the Hotel;
To deal with customer complaints in an efficient and professional manner and to notify Management of these;
To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently;
Ensure the hotel is prepared for the next day’s business;
Serve all guest requirements for the property during the night period;
Ensure that all necessary steps are taken to safeguard company money, goods and assets;
Coordinate and carry out various cleaning duties and general portering duties, as necessary;
Provide a safe and secure environment for hotel guests;
Be proactive in ensuring that all Health & Safety procedures and hygiene procedures are adhered to at all times;