Night porter- part time

at  Rose Hotel

The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry. and has 161 bedrooms, 2 restaurants, 2 bars, function room, meeting rooms, spa and gym
The hotel is open all year round.
We are currently recruiting for a Night porter to work as part of the night team in the hotel. This role involves working between 3-5 nights a week, depending on the time of year ( as winter months can be a little quieter). The working hours are from 11pm - 7am and the working days will vary depending on the business requirements.

MAIN DUTIES OF THE ROLE INCLUDE:

• To maintain a high level of safety and security within the hotel
• To ensure the smooth running of the front office desk during your shift
• Follow the list of night audit procedures and generate the relevant reports for the departments concerned
• Ensuring all transactions are posted correctly before running night audit as well as ensuring all transactions are cashed off correctly as per SOP and that there are no rooms or PM’s left on a “Due Out” status before running the night audit.
• To do a complete handover to the Duty Manager and receptionist at the end of the shift
• To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Ensure clean lobby and desk area during shift
• Ensure that the guest is awakened as requested by accepting, recording and executing wake-up calls
• To carry out guest check in/out as per our standard
• To ensure that all payments are processed
• To answer all telephone calls as efficiently as possible
• To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct
• To carry out end of shift cash up
• To be familiar with all hotel special offer and promotions
• To be familiar with local attractions and services and provide up to date advice and recommendations to guests
• To complete nightly cleaning duties as per checklist
• To assist in meeting room set up as requested
• To provide out of hours Food & Beverage Service including Night Bar, Room Service, Early Departure Breakfasts, Late Arrival dining
• To carry out any other reasonable request from management

QUALIFICATIONS FOR THE ROLE:

• An advantage to have worked as a Night Porter previously in a similar sized establishment
• To have some knowledge of computers
• To be able to provide a high standard of customer service to the guests
• To work as part of a team
• Ideally to be qualified in First Aid
• Must have fluent English in both written and oralMust be flexible in working days as will include weekends and public holdiays.