Night Porter

at  Roe Park Resort

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland’s top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.
Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.
We have an exciting opportunity for a Hotel Night Porter to join our team!
DEPARTMENT: General Hotel
REPORTS TO: C&E Operations Manager/ Night Manager

TASKS, DUTIES AND RESPONSIBILITIES

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
• Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service
• Review daily events sheets and set up rooms according to the specific requirements.
• Ensure good communication with all departments throughoutResortesort
• Ensure all regular and VIP guests are known and cared for accordingly
• Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
• Be fully conversant with handling reservation enquiries. Be aware of all current offers.
• Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
• Check-in late arrivals and check-out early departures in line with resort procedures.
• Ensure that wake-up calls are made promptly
• Ensure you have a well-founded understanding of all Resort regulations
• Runs a security check around the hotel regularly during the night
• Ensure all access toResortesort is secured as required by hotel policy and procedures
• Perform any related security duties as needed overnight
• Record any unusual occurrences or problems arising to the Night Manager/Duty Manager and take appropriate action
• Assists in the set-up and breakdown of banquets, functions and conferences
• Take room service orders, prepare the food and drinks and deliver to guests
• Monitors Hotel Lobby area and ensures that guest requirements are being fulfilled
• Maintains a clean and tidy lobby and performs other cleaning duties when required
• Prepares night audit reports as requested