Night Receptionist

at  Exclusive Collection

IN A NUTSHELL

We are actively seeking a Night Receptionist at Fanhams Hall in Ware, Hertfordshire who will be responsible for the Hotel, the guests and the operation during the night period. You will be required to work 24 hours per week, 10.45pm -7:15am.
Main Responsibilities

ARE WE RIGHT FOR YOU?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

• Maintaining our luxury standards of cleanliness and service at all times
• Operating cleaning machinery in accordance with guidelines given
• Working with cleaning chemicals in line with COSHH guidelines
• Attend to guests needs and requirements, including arrivals and departures
• Set up conference and banqueting rooms as required
• Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
• Regular patrols to check security and safety of property and guests
• To work as part of a team and to constantly evaluate, train and improve the experience of our guests
• Establish and maintain effective employee relations across departments
• To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alik