Night Receptionist

at  Hilton Grand Vacations

RESORT: Thurnham Hall
LOCATION: Thurnham, Lancaster, LA2 0DT
HOURS: 32 per week
SALARY: £12.31 per hour
Thurnham Hall is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night Receptionist. As part of the industry leader in holiday ownership, you will have access to a range of benefits, including use of the leisure club, perks at work membership, and discounted stays at other resorts.

Job Responsibilities:

• Check in late arrivals and ensure a flawless experience for our guests
• Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
• Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
• Provide world-class customer service throughout the guests’ stay, going above and beyond to exceed their expectations
• Perform night audit procedures and handle cash payments and float, strictly adhering to company standards

Skills and Experience Required to Fulfil the Role Include:

• Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
• Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
• Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
• Proficiency in computer skills, including knowledge of relevant software applications
• Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.

In addition to a competitive salary, we offer a range of exceptional benefits to reward your dedication and passion:

• Participation in our resort privilege program, granting you access to exclusive employee discounts across Europe
• Opportunity to earn referral bonuses through our referral program
• Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones
• Access to our Employee Assistance Program (EAP), providing confidential support and guidance
• Free parking, ensuring convenience and ease during your workday
• Utilisation of our modern leisure facilities, promoting a healthy work-life balance
• Uniform provided, ensuring a professional and polished appearance
• Phenomenal training opportunities, enabling continuous personal and professional development
• Perks at Work Membership, granting access to discounts on various products and services

At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us

Job Responsibilities:

• Check in late arrivals and ensure a flawless experience for our guests
• Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
• Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
• Provide world-class customer service throughout the guests’ stay, going above and beyond to exceed their expectations
• Perform night audit procedures and handle cash payments and float, strictly adhering to company standard

Skills and Experience Required to Fulfil the Role Include:

• Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
• Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
• Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
• Proficiency in computer skills, including knowledge of relevant software applications
• Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette