Night Receptionist (parttime)

at  Mvenpick Hotels Resorts

At our boutique hotel in The Hague, the high level of service comes first. That means that you make guests feel welcome, help them with all their questions and perform administrative tasks from the reception in the night. At Mövenpick we make moments, do you?

BE LIMITLESS.

You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. “Oh, you are celebrating your wedding anniversary in The Hague? Congratulations!”, and immediately note that the couple receives a bottle of champagne in their room. You also make sure that this is overhanded to the morning shift if they need to take care of it. And is there a guest that is looking for the fitness area in the morning? Then you show the way in a clear, detailed, and friendly approach. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. There are no limits to your abilities. In addition, you will be:

• responsible for checking in and out guests;
• the point of contact for all questions in the hotel, from a to z;
• the face of our hotel;
• responsible for running the Night Audit independently and other administrative tasks
• handling guest complaints;
• handling reservations and providing information in absence of reservation team (during evenings, nights and on Sundays);
• preparing the arrivals for the next day;
• keep the Night Manual up to date;
• central role within emergency situations

• preferably knowledge of the Opera IT system;
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well