Night Receptionist

at  Reception

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

NIGHT RECEPTIONIST

Responsibilities will include, but are not limited to:

• Observe all security, health and safety regulations.
• Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible, addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
• Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximise room occupancy and hotel revenue.
• Adhere to all hotel credit policies, taking care with payments and seeking support from the departmental leaders when necessary.
• File all new arrival registration cards after updating all the relevant information
• File all dockets from Restaurant/Bar/Room Service.
• Close all City Ledgers and third party payments for the next day departures.
• To deal with all guest complaints and if necessary seek assistance of a more senior team member.

• Observe all security, health and safety regulations.
• Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible, addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
• Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximise room occupancy and hotel revenue.
• Adhere to all hotel credit policies, taking care with payments and seeking support from the departmental leaders when necessary.
• File all new arrival registration cards after updating all the relevant information
• File all dockets from Restaurant/Bar/Room Service.
• Close all City Ledgers and third party payments for the next day departures.
• To deal with all guest complaints and if necessary seek assistance of a more senior team member