Night Support Assistant – Homeless services

at  YMCA Liverpool

PROFESSIONAL PRACTICE AND DEVELOPMENT

• Attend regular supervision sessions with the Housing Manager in accordance with the supervision contract
• Maintain good professional practice and ensure ongoing development, through use of supervision and training
• Respect the confidentiality of residents using the service and be responsible for the security of personal and confidential information
• Carry out all these duties within the organisation’s safety guidelines
• Ensure personal records are correctly maintained
• Ensure effective communication with staff within YMCA Together
• Work flexibly to meet the changing needs of the organisation
• Undertake any other duties that may be reasonably requested
• Flexible and positive approach with all team members
• To be committed to learning and personal development both as an individual and as part of a team
• Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
• Ensure adherence to YMCA ‘Visitors’ procedure
• Dealing promptly with all complaints in line with YMCA policies and procedures
• Uphold and nurture YMCA’s Equal Opportunities policy of anti-discrimination across all services
• Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.
  It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

JOB PURPOSE

To assist in the provision of effective, high quality support services to vulnerable, homeless adults with the aim of promoting independent living. To assist residents to engage with support activities such as; key working sessions, group work sessions, resident meetings and other activities that promote development.

DUTIES AND RESPONSIBILITIES

• To work as part of the Night Support Team
• To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts
• Assist with room checks and support residents in the management of their room and relationships with others and to report any health and safety issues
• Assist the Support Worker with new resident welcome as required into the service and with conducting risk assessments of residents
• Motivate and support residents so they realise their goals
• Encourage involvement and participation amongst residents in the running and shaping of the service
• To maintain and update resident’s electronic records and rent payments on DAVE Housing Management System
• Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.

SPECIFIC DUTIES

• Undertake initial needs & risk assessments
• Preparation of room prior to move in being completed
• Carry out induction to all new residents of the service
• Completion of housing benefit application and YMCA Together License Agreement
• Complete the welcome process to the service – which may include supporting with the preparation of food & drink
• Carry out evening welfare checks in during every shift
• To monitor residents emotional & mental well being
• To socially engage with residents outside of designated timetabled activities to reduce social isolation & promote inclusion
• To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures
• To creatively support and engage with residents that have a wide range of complex and challenging support needs
• To monitor rent & personal service charge payments using housing management systems
• To support & facilitate residents move-on from the service
• Assisting service users in their personal hygiene and of their room
• To support in the turning around & cleaning of void rooms within limited timescales.