NOC Agent I

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

The NOC Agent is required to evaluate possible failures and determine what steps need to be taken in order to restore service. They will need to differentiate between minor transient issues and more serious customer affecting outages, and they will engage whatever teams are necessary in order to normalize the customer system. Customer Support Technicians are also responsible for validating the return to normal operation once a restoration is complete.

BASIC REQUIREMENTS

• 2+ years of technical customer support experience
• High School Degree or equivalent
• Must be able to pass background checks as required for certain sensitive customer systems
  Legal authorization to work in Chile indefinitely is required.

TRAVEL REQUIREMENTS

Under 10%

OTHER RESPONSIBILITIES

• Complying with Motorola quality and security policies and practices.
• Maintaining reasonable discipline and decorum.
• Being familiar with NOC policies and services.
• Keeping up to date knowledge of all systems and applications used to perform day to day tasks.
• Working closely with all other relevant teams to maximize all opportunities and making a significant contribution in support of new processes and technology.
• Must be process focused and willing to provide input towards continual improvements.
• Ensuring all given tasks are performed based on ITIL processes and procedures.
• Actively participating in all training provided.
• Operating in a 24 X 7 Network Operations Center; this includes shift work and weekends.
• Must be able to perform tasks with minimal supervision.