NOC Back-Office Administrator

at  Teliolabs Communication

CORE COMPETENCIES, KNOWLEDGE, AND EXPERIENCE

• Strong interpersonal skills with excellent verbal and written communication, able to manage internal and external team coordination.
• Numerical reasoning with analytical thinking and strategic insight, proficient in problem solving, able to navigate through difficult business challenges. Preferably project accounting or purchasing management experience.
• Strong report writing skills with advanced understanding of MS Office (Word, Excel and PowerPoint) essential.

MUST HAVE TECHNICAL / PROFESSIONAL QUALIFICATIONS

• Minimum 2-3 years of experience in a NOC environment.
• Skills in presentation and technical reporting.
• Ability to guide others in analyzing complex network related problems.
• Must have strong quantitative, analytical, and critical thinking skills.
• Assertive, self-starter, proactive, innovative, attention to detail.
• Ability to communicate technical information to nontechnical people.
• Ability to work with functional groups and different level of employees to achieve business results effectively and professionally.
• Service delivery & support process training.

• Research and implementing improvements to operational procedures, policies, and network management tools/systems.
• Analyse fault resolution process and develop scripts and reports.
• Optimize, develop, and create permanent and ad hoc reports.
• Provide support for NOC Teams in resolving complex faults and providing lasting solutions.
• Ensure optimal performance of all monitoring and performance management tools while meeting aggressive deadlines and regularly communicating status of troubleshooting, administrative and project efforts.
• Plan for training on NOC systems whenever required and ensure all NOC staff are fully trained on all NOC systems as well as Support NOC supervisors whenever required.