NOC Controller

at  ViaSat Inc

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do:
Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role.

The day-to-day:

• Maintain Inmarsat Network Integrity and Service availability and Performance. You will also be able to guide and instruct more junior controllers on this and the below
• Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage.
• In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible. You will also be able to guide and instruct on this and handle these situations in the absence of the NOC Manager or duty manager
• Raise as specified in the service section below per the relevant procedure and handle the communication to the internal customers
• Issue appropriate notifications
• Produce timely and accurate reports
• Perform regular/routine checks on all systems and services to ensure their reliability
• Provide feedback on any operational issues to other controllers, NOC support engineers and manager
• Contribute on keeping up to date procedures / documentation and contact details. As a senior controller you will also be expected to use your initiative to create these procedures when new services are brought into the operations centre for distribution to your fellow controllers
• Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
• Provide support as necessary to LES’s in maintaining network carrier levels
• Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls.
• Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management. Identify areas for automation to reduce manual efforts where possible and to regularly provide feedback to the NOC manager.

What you’ll need:

• Experience leading in an operational environment
• Technical experience in the satellite environment
• Good knowledge of satellite communication networks, systems and propagation
• Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band)
• Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture
• Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems
• A good knowledge of our ServiceNow tool and the ability to teach others
• Must be able to communicate at all organizational levels
• Critical ability in order to set the right priorities in a complex environment
• Ability to solve issues and analytical skills
• Positive and energetic attitude
• Capability to work autonomously as well as a self-starter and self-motivated
• Ability to reactively adapt and change in a dynamic working environment
• Strictly adhering to the Inmarsat principles of Accountability, Respect and Excellence

What will help you on the job:

• Experience in VSAT and ground stations installation
• Past experience on shift working pattern
• Experience with Inmarsat systems/services
• Experience with mobile network and user terminals
• Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds)
• CCNA Cisco certified

EEO statement:
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Please refer the Job description for details