NOC Engineer L1

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KNOWLEDGE AND ATTRIBUTES:

• Excellent planning, analytical, troubleshooting and communication skills.
• Strong problem solving, and organizational skills.
• Ability to communicate, both internally and externally in an effective, timely, professional, and courteous manner.
• Seasoned background in troubleshooting OSI Layers 1, 2, and 3 etc.
• Seasoned knowledge of routing protocols, including (but not limited to) BGP, IS-IS, MPLS, LDP.
• Ability to make critical decisions in a fast-paced environment.
• Skillful multitasking with the ability to work and lead effectively during high pressure situations.
• Seasoned ability to configure and troubleshoot Cisco and Juniper routers.
• Seasoned expertise with telco carrier testing practices.
• Proven ability to work accurately and have attention to detail.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s degree or equivalent in Computer Science / Information Technology or related field.

REQUIRED EXPERIENCE:

• Seasoned experience in network operations preferably gained within a global IT organization.
• Seasoned experience with python (or similar languages) development and shell scripting is preferred.
• Seasoned experience in a similar type of role gained within a global IT organization.
  Workplace type:
  On-site Working

KEY RESPONSIBILITIES:

• Primarily responsible for tracking, ownership, resolution, and documentation of all associated customer and organizational backbone issues.
• Monitors the global network using SNMP monitoring software along with various in-house tools.
• Troubleshoots and resolves routing/physical layer issues for customers, peers and network infrastructure.
• Fields calls and emails from customers, peers, Telcos and inter-company organizations.
• Interfaces with other operations centers for escalation and resolution of issues.
• Performs scheduling/coordination of all maintenances that affect the IP network.
• Carries out select maintenances on the IP network.
• Responsible for managing vendor tickets related to hardware and software issues.
• Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
• Perform. troubleshooting and fault isolation on the IP network.
• Acts as a technical escalation point, either internally inside the NOC, from customers, or other business areas.
• Oversight of vendor related issues.
• Contributes to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
• Provides traffic engineering on the relevant IP network.
• Performs other duties as assigned by leadership.