NOC Engineer

at  National Broadband Ireland

2601
Dublin
Permanent
National Broadband Ireland (NBI) is currently accepting applications for the role of NOC Engineer to join their growing team!
Job Title: NOC Engineer
Group: Network Operations
Department: Network & Customer Operations
Reports to: NOC Manager
Experience: 3-5 years

KEY OBJECTIVES / ACCOUNTABILITIES:

NBI is looking for smart and enthusiastic Network Operations Centre Engineer who wants to jump in head-first and help build a mission-driven company from the ground up. You will be trained to operate and maintain state of the art fibre to the home network infrastructure.
You are comfortable with a constantly changing environment. You are detail oriented and you love process, efficiency and excellent service. A natural fixer, you will directly contribute to the building of a state of the art operations capability through your attention to detail, ability to solving challenging technical problems and ability to develop a strong relationship with our customer support teams as well as co-ordinating our internal subject matter experts and 3rd party contractors who will deliver network maintenance and repair services.
You will work with a diverse team of people with operations and IT expertise and you will contribute to the definition and documentation of key processes that ensure measurable criteria for automation and continuous improvement.

KNOWLEDGE & EXPERIENCE:

• 3rd level qualification in engineering, IT, physics or similar
• 3+ years’ experience in and telecom or IT operations environment
• Excellent understanding of telecom and IP networking
• Excellent attention to detail
• Excellent written and oral communication, reporting and presentation skills
• Excellent relationship skills with a strong focus on exemplary service
• Excellent analytical and problem solving skills
• Excellent ambassador for NBI, promoting the organisation and role modelling NBI’s values.
• Excellent Microsoft Office or G-Suite skills
• ITIL V4 Foundation Certified

• Monitoring and managing the day to day operation of NBI Network infrastructure, ensuring that events are handled appropriately.
• Liaising with Wholesale Customer Operations and customers to resolve enquiries and complaints.
• Provide immediate technical support and investigation to reported issues, ensuring that these issues are investigated thoroughly, in a timely manner.
• Tracking faults on occurrence, following through to resolution.
• Maintain and manage maintenance schedules for NBI network, including running daily, weekly, monthly and annual network maintenance processes
• Look for trends in network data for preventative and proactive problem resolution
• Remote acceptance of new network elements into the network, ensuring documentation is up to date including but not limited to element acceptance tests, site contacts, element documentation suite.
• Manage the tracking and escalation of incidents and complete root cause analysis
• Control network access, planned interventions and ensure adherence to key network management processes and procedures.
• Manage the performance of 3rd party contractors who will deliver network maintenance services.
• Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPI’s.
• Contribute to an open team culture of excellence, efficiency and continuous improvement