NOC Technician

at  Sourcepass

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.
Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.
Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.
Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awarded PAX8’s 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.
Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services. The salary for this position is $60,000.

DESIRED SKILLSET/EXPERIENCE

• Arrives to work on time and ready to take action
• Motivated to resolve issues efficiently.
• A desire to improve skillset by earning industry certifications (We pay for them!)
• Good communicator
• Top Notch troubleshooting skills
• Follows documentation and offers suggestions for improvements
• Takes ownership of issues
• Ability to manage multiple priorities and follow through on projects to completion
• Likes to have fun and laugh with a great team

• NOC Services
• Deployment Validation
• Endpoint software Upgrades
• Deployment Validation
• Resolving failed updates
• Installation of Missing feature updates: 1809, 1903, 1909
• Scheduling server rebooted as needed
• Deploy and configure backup agents and policies
• Troubleshoot backup agent alerts
• Recover files and full system restores
• DNS filtering Maintenance
• LogMeIn Maintenance
• Services True ups
• Ticket Management
• Project work as assigned
• Ticket Status, Types, Billable, Boards, SLA’s, etc.
• Complete tickets which you are assigned
• If time allows, review unassigned tickets to be worked on within skillset
• Submitted at the end of the week
• Antivirus Maintenance
• Windows Updates Maintenance
• Backup and Recovery
• Miscellaneous Services
• To be onboarded to Sourcepass’ ticket process and workflows
• Review tickets on NOC board
• Timesheets to be completed end of business for the current day
• Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc.